The Yarra Valley Farms Tailored Ordering system is a very important part of the way we service your needs. It is a system that allows us to be each chef’s eyes and ears in the fruit markets and their mouth when we meet with our farmers. It basically means that from when we take each order, to when we buy our produce, to when we pack each order, right up to when we deliver, the service is tailored to each individual chef’s needs, not the restaurant in the next suburb or the hotel around the corner. Sounds expensive? No way! In fact it can save you buckets of cash. It is the way we service each and every customer each and every day!

So how does this work? Simple. When we deliver to each chef, we do not just drop off the produce and forget about them. No, we have franchisees who think about the produce that each chef orders and makes sure that it is what they want and need. This is the key to saving money and having chefs completely satisfied.

The culture here at Yarra Valley Farms is one of teamwork with open, honest relationships. This extends out to our customers who we work together with to solve any issues they may have to make their life easier. Also, as a team, we would like to think our business culture is one of forward thinking that knows the quality of our work is of a high standard, with an aim to keep it up and further improve.

To help communicate that we believe that service is a necessity and not a luxury, we would like to share with you an extract from our Franchisee training manual.

“Most people would prefer to do business with another person, rather than a vending machine. Let the public see you as a real person, and cultivate that involvement. Show interest, and take advantage of opportunities to go above and beyond the call in fulfilling the needs of your customers. After all, helping others is truly a reward in itself.”

Here at Yarra Valley Farms we welcome feedback from our customers on a daily basis. Embedded within our culture is our 360 Degree Feedback System which allows us to track any issues any customer may have before the next day. This puts us in a great position to react quickly to our customer needs.

At Yarra Valley Farms we pride ourselves on delivering a high level of quality to our chefs across everything we do. From the produce that our farmers grow, to the way it is packed, to the software systems that we have built that give you all the information you need at the click of a button.

Yarra Valley Farms’ Franchise Territories currently cover the Inner and Outer Boundaries of Metropolitan Melbourne and Frankston.

Below is up map outlining the Yarra Valley Farms Franchisee Territories.

Over the years at Yarra Valley Farms, we have created very tight relationships with our farmers and agents. We take pride in these strong relationships which have been formed via reliability and consistency on both sides coupled with consistent payments to our suppliers with short terms. We believe that by being excellent paymasters and being loyal customers we also get the best from our suppliers.

All our suppliers are HACCP certified and know that we expect the best in quality for all our produce. We do not hold produce for very long at all and purchase more frequently than most in order to help keep our product as fresh as possible.

We have at least three preferred suppliers for each product which is no secret to any of our suppliers. This ensures that we always receive the best quality produce at the best price, as well as allowing us to supply consistently throughout the year whilst each product faces its own individual peaks and troughs in price and quality. This also helps us in tracking the origin of produce to help rectify any quality issues.

Our packing processes have a high level of software and process entrenched within to ensure accurate and efficient fulfillment of orders. Each order is packed for each customer highlighting each individual chef’s requirements on product such as size, ripeness, etc… Coupled with an allocated packing order for each customer within each delivery run, this ensures that customers receive delivery at their required times.

Yarra Valley Farms’ localised owner-operated strategy allows us to efficiently deliver to each and every customer six days a week. This is because each franchisee operates in their territory every day. There isn’t a high cost in delivering produce every day if you are already in that area.

Furthermore, localised runs give Yarra Valley Farms the ability to be more flexible with delivery times which allows us to get the produce to your chefs when they need it instead of when it suits us.

Localised runs support the high level of service that you can receive without the high price. It’s simple, no noise at no added cost.